Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and QuietRelay LLC ("Company," "we," or "us"). By accessing our website or engaging our consulting services, you agree to be bound by these Terms. If you do not agree, do not use our services.

Scope of Services

QuietRelay provides consulting services focused on Signal Messenger deployment, configuration, staff training, and compliance documentation. Service scope is defined in individual engagement agreements. We do not provide software development, ongoing managed services, or enterprise support contracts unless explicitly stated in writing.

Fees & Payment

Pricing for consulting services is provided in writing prior to engagement. Payment terms are net 30 days from invoice date unless otherwise specified. Late payments accrue interest at 1.5% per month. Retainer fees are non-refundable except as required by law. Cancellation of engagements may incur fees for work completed and expenses incurred.

Intellectual Property

All materials created by QuietRelay — including policy documents, configuration templates, and training materials — are owned by QuietRelay or its licensors. You receive a non-exclusive, non-transferable license to use these materials solely for your organization's internal purposes. You may not reproduce, distribute, or modify materials without written permission.

Confidentiality

During engagements, QuietRelay may access sensitive information about your organization, team structure, and communication workflows. You acknowledge that this information is confidential. QuietRelay maintains strict confidentiality obligations and will not disclose such information to third parties without your consent, except as required by law. All data collected during engagements is subject to a separate Data Processing Agreement where applicable.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUIETRELAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES OR RELIANCE ON OUR ADVICE. OUR LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE FEES YOU PAID IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Disclaimers

QuietRelay services are provided "as-is" without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or meet your specific requirements. Signal Messenger is maintained by Signal Foundation, and QuietRelay assumes no liability for Signal's operation, security, or changes to its functionality.

Termination

Either party may terminate an engagement with written notice. For retainer agreements, termination takes effect at the end of the current billing period. Termination does not eliminate fees already accrued or expenses already incurred. Upon termination, QuietRelay will deliver all work product and documentation within five business days.

Indemnification

You agree to indemnify and hold harmless QuietRelay from any claims, damages, or expenses arising from your misuse of our services, violation of these Terms, or violation of any applicable law. This includes attorney fees and court costs.

Amendments

QuietRelay reserves the right to amend these Terms at any time. Continued use of our services following amendments constitutes acceptance of the revised Terms. We will notify you of material changes via email or website notice.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Cook County, Illinois.

Contact Us

For questions about these Terms, contact:

QuietRelay LLC

1847 N Mozart St
Chicago, IL 60647, USA
+1 347 586 9407
[email protected]