Privacy Policy
How QuietRelay collects, uses, and protects your personal information. Last updated January 2026.
Introduction
QuietRelay LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection and use of personal information through our website, email communications, and consulting services.
By accessing our website or engaging with our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
Directly from You
When you contact us via email, phone, or web form, we collect information you voluntarily provide, including your name, email address, phone number, organization name, and details about your communication security needs. We only use this information to respond to your inquiry and provide consulting services.
Automatically Collected
When you visit our website, we automatically collect limited technical information: your IP address, browser type, pages visited, and time spent on our site. We use this solely to understand site performance and user behavior patterns.
During Engagements
If you engage QuietRelay for consulting services, we collect information necessary to configure Signal Messenger deployments, including team structure, device inventory, and configuration specifications. This information is used exclusively to deliver your consulting engagement and is subject to a separate Data Processing Agreement where applicable.
How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide consulting services.
- To send you transactional emails regarding engagements and contracts.
- To improve our website and service offerings based on aggregated usage data.
- To comply with legal obligations or establish, exercise, or defend legal claims.
- To prevent fraud and maintain the security of our services.
Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Information associated with completed consulting engagements is retained for three years for record-keeping and legal compliance purposes, then securely deleted. You may request deletion of your information at any time, subject to legal retention requirements.
Your Rights
Depending on your location, you may have certain rights regarding your information, including:
- Right to Access: You can request a copy of the information we hold about you.
- Right to Correct: You can request correction of inaccurate information.
- Right to Delete: You can request deletion of your information (subject to legal obligations).
- To exercise these rights, contact us at [email protected].
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before submitting any information.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their information. To exercise these rights, submit a request to [email protected] with "CCPA Request" in the subject line. We will verify your identity and respond within the required timeframe.
Contact Us
For privacy inquiries, contact us at:
QuietRelay LLC
1847 N Mozart St
Chicago, IL 60647, USA
+1 347 586 9407
[email protected]